Who we are
At CEMTECH Energy Solutions (Pvt.) Ltd. (“CEMTECH”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.
Our website address is: https://cemtechenergy.com/
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Project details or inquiry information
- Any other information you provide through our contact forms or appointment requests
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Website usage statistics
This information helps us improve our website and provide a better user experience.
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide engineering consultation and support
- Process appointment requests
- Improve our website and services
- Send newsletters and company updates (only if you subscribe)
- Maintain website security
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
Contact Forms
When you submit an inquiry through our contact form or appointment booking form, we collect the information you provide solely for the purpose of responding to your request and providing our services.
Newsletter Subscription
If you subscribe to our newsletter, we will use your email address to send company updates, engineering insights, industry news, and other relevant information.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We respect your privacy and will never send spam or share your email address with third parties for marketing purposes.
Comments
If comments are enabled on our website, we collect the information displayed in the comments form, along with the visitor’s IP address and browser information to help detect spam and maintain website security.
An anonymized hash generated from your email address may be provided to the Gravatar service to determine whether you use that service. The Gravatar Privacy Policy is available at: https://automattic.com/privacy/
After your comment is approved, your profile picture may become publicly visible alongside your comment.
Cookies
Our website may use cookies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Enhance security
- Support login sessions (if user accounts are enabled)
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
Media Uploads
If users are permitted to upload images to our website, we recommend removing embedded location (EXIF GPS) information before uploading, as visitors may be able to download and extract this information.
Data Sharing
We do not sell or disclose your personal information except when necessary:
- To provide requested services
- To comply with legal obligations
- To protect our legal rights
- To trusted service providers assisting in website operation, subject to appropriate confidentiality obligations
If you request a password reset (where user accounts are available), your IP address may be included in the password reset email.
Data Retention
We retain personal information only for as long as necessary to:
- Respond to inquiries
- Provide our services
- Maintain business records
- Meet legal, regulatory, or contractual obligations
If comments are enabled, comments and their associated metadata may be retained indefinitely to facilitate future comment approvals.
For registered users (if applicable), personal profile information will be retained until the account is deleted.
Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us.